Frequently Asked Questions
Clear answers to help you plan, book, and feel confident in your transportation.
Med Black Transport is a private-pay, non-emergency medical transportation service based in Los Angeles, California. We provide safe, discreet, and reliable transportation for patients, families, and healthcare partners across Los Angeles County.
Most Commonly
Q: What areas in Los Angeles County does Med Black Transport serve?
A: Med Black Transport provides private, non-emergency medical transportation throughout Los Angeles County, including Beverly Hills, Santa Monica, Pasadena, Glendale, West Hollywood, and surrounding areas.
Q: What services does Med Black Transport offer?
A: Med Black Transport offers a range of private-pay, non-emergency medical transportation services including dialysis transport, wheelchair-accessible transportation, hospital discharge and transfer, outpatient procedures, routine medical appointments, and transportation for personal and social needs.
Q: How can I schedule a ride with Med Black Transport?
A: You can schedule a ride by selecting a service package on our website and submitting a booking request. Our team will confirm availability and coordinate your transportation based on your needs and schedule.
Q: What are the pricing options for Med Black Transport’s services?
A: Med Black Transport offers tiered service packages designed to accommodate different scheduling needs and levels of support. Each package is structured to provide flexibility, reliability, and a personalized experience.
Q: Does Med Black Transport provide wheelchair-accessible vehicles?
A: Yes, Med Black Transport offers wheelchair-accessible vehicles, including rear-loading Toyota Sienna vans designed for safe, comfortable, and dignified transportation.
Q: Is Med Black Transport a private-pay service?
A: Yes, Med Black Transport operates as a private-pay service. This allows us to provide a more personalized, discreet, and elevated transportation experience without the limitations of insurance-based scheduling.
Q: Who is Med Black Transport designed for?
A: Med Black Transport serves patients, families, and healthcare facilities seeking reliable, private, and professional non-emergency medical transportation with a focus on dignity and care.
Q: Do you provide transportation for recurring appointments like dialysis or rehabilitation?
A: Yes, we provide consistent and reliable transportation for recurring appointments, including dialysis treatments, rehabilitation, and ongoing care needs.
Q: What makes Med Black Transport different from other transportation services?
A: Med Black Transport is a woman-led, private-pay service focused on dignity, discretion, and personalized care. We prioritize reliability, comfort, and a seamless experience for every ride.
Q: Can Med Black Transport be used for non-medical needs?
A: Yes, in addition to medical transportation, we provide transportation for personal needs such as family events, social outings, and airport travel when additional support is needed.
Pricing & Fees
Q: How does pricing work, and are there any hidden fees?
A: We offer transparent, flat-rate pricing with no hidden fees. Prices are confirmed at the time of booking.
Q: How does your pricing compare to other NEMT companies?
A: Unlike many other NEMT providers, we don’t charge extra for wheelchairs, passenger weight, service animals, steps, oxygen, multiple stops, attendants, specialized equipment, after-hours trips, or fuel surcharges. Our flat-rate service offers a predictable, cost-conscious alternative with no surprise charges.
Q: How do you compare to non-emergency ambulances?
A: Non-emergency ambulance trips can cost $1,000 or more. Our flat-rate service provides the same safe, non-emergency transport at a fraction of the cost.
Services We Provide
Q: What types of transportation do you offer?
A: Wheelchair-accessible transport
A: Ambulatory transport
A: Door-through-door assistance
A: Long-distance medical transport (upon request)
Q: Who can use MedBlack Transport services?
A: Our services are designed for individuals of all ages who need assistance getting to and from medical appointments, including:
Wheelchair users
Individuals with mobility challenges
Clients unable to use public or private transportation
Q: Do you provide wheelchair-accessible vehicles?
A: Yes. Our fleet includes fully equipped wheelchair-accessible vehicles for safe and comfortable transport.
Q: Will the driver assist me to the door?
A: Yes. We provide door-through-door service, ensuring each client is safely assisted from pickup to destination.
Q: Are your drivers trained?
A: Absolutely. All drivers are trained in:
Passenger safety
Patient assistance
Wheelchair securement
Professional medical transport protocols
Q: Are vehicles cleaned and sanitized?
YA: es. Every vehicle is thoroughly cleaned and safety-inspected before each trip.
Q: Can a caregiver ride along?
A: Yes. We can accommodate up to two caregivers or family members per trip.
Q: Are service animals allowed?
A: Yes, service animals are always welcome.
Q: Do you offer recurring transportation?
A: Yes. Recurring transportation is available for ongoing treatments such as dialysis, physical therapy, and other routine appointments.
Q: Do you provide hospital discharge transportation?
A: Yes. We ensure safe, reliable transportation home following hospital stays or medical procedures.
Q: Do you offer same-day transportation?
A: Yes. Same-day bookings may be available depending on scheduling.
Service Area & Hours
Q: What areas do you serve?
A: We proudly serve Los Angeles County. For locations outside this area, please contact us to discuss availability.
Q: What are your hours of operation?
A: Monday – Friday: 6:00 AM – 6:00 PM
Transportation outside these hours may be available upon request.
Q: Do you operate on weekends and holidays?
A: Yes. Weekend and holiday transportation is available. Please contact dispatch for scheduling.
Q: Is advanced booking required?
A: Yes. We recommend booking in advance to ensure availability and preferred scheduling.
Policies & Payments
Q: What if I need to change or cancel my ride?
A: Please notify us as soon as possible. We request at least 24 hours’ notice for cancellations or changes.
Q: Will insurance cover my transportation?
A: We operate on a private-pay model and do not bill insurance directly. However, we can provide detailed invoices for potential reimbursement.
Q: How do payments work?
A: Payment is required in advance and may be made by clients, family members, or partner facilities. Details are confirmed during booking.
Q: Do you provide oxygen during transport?
A: We do not supply oxygen. Clients may travel with their own oxygen equipment if they are able to manage it independently.
Q: Do you provide emergency transportation?
A: No. We do not provide emergency or 911 services. For emergencies, please call 911.
Q: What if my preferred time is unavailable?
A: Our dispatch team will work with you to find the closest available time that meets your needs.
Q: What technology do you use for scheduling?
A: We utilize advanced, AI-powered dispatch software to ensure efficient scheduling, real-time updates, and reliable service coordination.